Terms & Conditions

All window treatments and related components are custom-made or specially ordered for the Project in accordance with the specifications approved by the Customer.

The Customer may request changes or cancellation in writing before the order is released for material purchasing or production, subject to any applicable design, measurement, administrative, or processing charges.

Once materials have been ordered, the order has been released to a manufacturer, or fabrication has begun, changes or cancellation may no longer be possible. If cancellation is accepted after that time, the Customer will be responsible for all costs already incurred or committed to the Project, including materials, fabrication, manufacturer charges, shipping, administrative processing, and applicable cancellation or restocking fees.

Any remaining portion of the Customer’s payment that has not been incurred or committed, if any, will be refunded.

Nothing in this section limits any cancellation or refund right that cannot legally be waived.

Payment of the required deposit, together with the Customer’s approval of the Project specifications, authorizes Blinds Element to order materials, reserve production capacity, release the order for fabrication, coordinate with manufacturers or suppliers, and schedule installation-related work.

Subject to any cancellation rights that cannot legally be waived, these activities may begin after the required deposit and final approval have been received.

Any Customer-requested change made after the order has been approved must be submitted in writing and is subject to production status, material availability, and approval by Blinds Element.

Changes may result in additional charges, revised measurements, new material requirements, and extended production or installation lead times. Blinds Element is not obligated to accept a requested change after materials have been ordered or production has begun.

Unless a different payment schedule is expressly stated in the Agreement or confirmed in writing, the remaining balance is due upon substantial completion of the installation.

“Substantial completion” means that the products have been installed and are reasonably capable of their intended use, notwithstanding minor adjustments, punch-list items, service items, or warranty items that do not materially prevent the Customer from using the overall installation.

If a specific product or portion of the Project has an unresolved issue, the undisputed portion of the remaining balance remains due. An issue affecting one item does not permit the Customer to withhold payment for products and services that have been properly completed.

Before production begins, the Customer is responsible for reviewing and approving all Project details, including measurements, room names or labels, product selections, fabrics, colors, finishes, control types, mount types, operating methods, hardware, and optional features.

The Customer is responsible for the accuracy of any measurements, dimensions, drawings, plans, or other site information supplied by the Customer or by a third party acting on the Customer’s behalf.

When Blinds Element performs both the final measurement and the installation, qualifying measurement or installation issues are subject to the Measurement and Installation Warranty stated below.

The Customer must provide safe, reasonable, and unobstructed access to each window and installation area.

Approximately two feet of working clearance should be provided around each window or installation location. The Customer is responsible for removing or securing valuables, fragile items, electronics, artwork, decorative accessories, and personal property before installation begins.

Unless specifically included in the Agreement, removal or disposal of existing window treatments, repair of prior installation damage, moving of unusually heavy or fragile furniture, scaffolding, lift equipment, and other work outside the normal installation scope are not included.

When reasonably necessary to perform the installation, the Customer authorizes Blinds Element and its installers to move or reposition ordinary furniture and other items located near the work area.

Blinds Element will exercise reasonable care when moving such items. However, the Customer acknowledges that moving furniture may involve additional risks, particularly when an item is heavy, fragile, aged, previously damaged, improperly assembled, unstable, unusually valuable, or constructed from delicate materials.

Blinds Element is not responsible for pre-existing damage, concealed defects, normal shifting or settling, or damage attributable to the condition, weight, construction, assembly, or instability of an item being moved.

Blinds Element may decline to move any item that it reasonably determines cannot be moved safely or is outside the normal scope of installation work. This limitation does not apply to direct damage caused by Blinds Element’s failure to exercise reasonable care.

Unless specifically included in the Agreement, the installation scope does not include electrical work, hardwiring, low-voltage wiring, wall or ceiling repair, drywall or plaster work, painting, tile work, trim work, carpentry, structural modifications, remediation of hazardous materials, or integration with third-party automation systems.

Blinds Element is not responsible for concealed wiring, plumbing, inadequate framing or blocking, deteriorated mounting surfaces, uneven walls or ceilings, hidden water damage, structural movement, or other concealed or pre-existing site conditions.

If an unexpected or unsafe condition is discovered, Blinds Element may suspend the affected portion of the installation until the condition is corrected or the parties approve a written change to the scope and price.

The Customer or an authorized representative should be available at the completion of installation to inspect the completed work and receive any applicable operating or care instructions.

Visible concerns should be reported promptly so they can be documented and evaluated. The Customer’s absence at the completion of installation does not prevent the Project from reaching substantial completion or postpone payment of an otherwise due balance.

Nothing in this section limits the Customer’s right to submit a qualifying warranty claim for a defect that was not reasonably observable at the time of installation.

Roller shades and certain blind systems require the finished fabric or covering to be narrower than the overall product or window opening in order to accommodate brackets, clutches, end plugs, cassettes, motors, and other operating components.

Depending on the product and mounting method, the resulting deduction may be approximately one-half to three-quarters of an inch on each side. The control or motor side may require a larger deduction.

These resulting side light gaps are normal characteristics of the product and are not considered manufacturing, measurement, or installation defects.

The terms “blackout” and “room-darkening” primarily describe the light-control characteristics of the selected fabric and do not necessarily describe the entire installed window-treatment system.

Blackout and room-darkening products are designed to substantially reduce incoming light and improve privacy. They do not guarantee complete or 100% blackout conditions unless a specialized light-blocking system is expressly included in the Agreement.

Light may remain visible along the sides, bottom, top, cassette, hardware, center gaps, or other moving components of the treatment. Such light gaps are normal and are not considered defects.

Two or more shades installed beneath a single valance or cassette may require one or more center gaps between the individual shades.

Additional deductions, offsets, or installation adjustments may also be required to accommodate tile, molding, trim, handles, locks, cranks, sensors, countertops, backsplashes, or other obstructions.

Known obstructions must be identified and confirmed before production. Conditions that were not visible, disclosed, or reasonably discoverable before production may require additional charges, product modifications, or revised installation arrangements.

Fabrics, stains, paints, wood, woven materials, metals, and other natural or manufactured materials may vary due to dye lots, production batches, grain, weave, texture, pattern placement, lighting conditions, and backlighting.

Samples are intended to represent the general color, texture, and appearance of the selected material but may not be an exact match to the finished product.

Photographs, computer screens, mobile-device displays, and printed images may also reproduce colors differently. When a physical sample has been approved, that sample will serve as the primary reference for production, subject to normal manufacturing and material variations.

Custom drapery, Roman shades, valances, fabric panels, and other textile products are subject to the inherent characteristics of the selected fabric.

Variations in color, dye lot, weave, texture, grain, pattern placement, and appearance under different lighting or backlighting conditions are normal and are not considered defects.

Linen, silk, cotton, woven, textured, and natural-fiber fabrics may contain slubs, knots, weave irregularities, grain variations, and other visible characteristics that are inherent to the material.

Depending on the finished dimensions and the usable width of the selected fabric, seams or joined fabric widths may be necessary.

Fabric may also be railroaded or used widthwise when appropriate for the selected material, fabrication method, or finished dimensions.

Seam placement, pattern alignment, and pattern matching will be performed as reasonably possible based on the fabric construction, pattern repeat, usable width, and fabrication requirements. Exact pattern alignment across every seam, panel, fold, or adjacent window is not guaranteed.

Properly fabricated seams, joined widths, and normal differences in pattern positioning are not considered defects.

Fabric may naturally relax, stretch, shrink, expand, or otherwise change slightly after fabrication and installation due to gravity, humidity, temperature, steaming, cleaning, environmental conditions, and the characteristics of the material.

Minor variations in finished length, width, folds, fullness, alignment, or overall appearance are normal and are not considered defects.

For drapery and other floor-length fabric products, the distance between the finished fabric and the floor may vary after installation.

When a specific finished length or floor clearance is stated in the Agreement, Blinds Element will fabricate the product toward the agreed target measurement. However, an exact or perfectly uniform floor clearance cannot be guaranteed due to uneven floors, ceilings, tracks, mounting surfaces, fabric relaxation, stretching, humidity, temperature, and other natural or site-related conditions.

Minor differences in floor clearance across the width of the treatment or between adjacent panels are normal and are not considered defects.

New drapery and fabric treatments may require time to relax and settle into their final appearance.

Blinds Element will reasonably dress, arrange, and position the fabric during installation. However, perfectly identical folds, pleats, spacing, fullness, or draping throughout the entire treatment are not guaranteed.

Periodic dressing or repositioning by the Customer may be necessary as the fabric is opened, closed, or exposed to changing environmental conditions.

The Customer is responsible for following all manufacturer-recommended care and cleaning instructions.

Blinds Element is not responsible for shrinkage, stretching, discoloration, water marks, staining, distortion, texture changes, or other damage resulting from washing, dry cleaning, steaming, ironing, spot cleaning, cleaning chemicals, third-party cleaning services, or improper care after installation.

All fabrics may fade, discolor, weaken, deteriorate, or otherwise change over time when exposed to sunlight, ultraviolet radiation, heat, moisture, salt air, or other environmental conditions.

The speed and degree of such changes may vary depending on the fabric, window direction, location, glass type, and level of exposure.

Normal fading, discoloration, or deterioration resulting from environmental exposure is not considered a product defect.

Subject to the exclusions and limitations stated below, Blinds Element provides a five-year limited warranty on non-motorized window-treatment products and components supplied by Blinds Element, including shades, shutters, drapery, fabrics, tracks, and hardware, against qualifying defects in materials or workmanship under normal intended use.

The warranty period begins on the date of the original installation. For products delivered but not installed by Blinds Element, the warranty period begins on the date of delivery.

This warranty applies only to the original purchaser and the original installation location and is not transferable unless Blinds Element agrees otherwise in writing.

Subject to the exclusions and limitations stated below, Blinds Element provides a three-year limited warranty on motors, integrated rechargeable batteries, remote controls, chargers, hubs, and related electrical or control components against qualifying defects in materials or workmanship.

Applicable manufacturer warranty procedures, limitations, replacement-part availability, and technical-support requirements may also apply.

Replaceable household batteries and other ordinary consumable items are not covered unless expressly stated in writing.

When Blinds Element performs both the final measurement and the installation, Blinds Element will correct, at no additional charge, qualifying fit or installation issues directly caused by its measurement or installation work.

This warranty does not apply to measurements supplied by the Customer or a third party, changes made to the window opening or property after measurement, concealed site conditions, structural movement, or conditions that were not reasonably visible or accessible at the time of measurement.

A warranty claim must be submitted to Blinds Element within the applicable warranty period and should include the Customer’s name, Project address, proof of purchase, a description of the issue, and photographs or videos when reasonably requested.

The Customer must provide Blinds Element with reasonable access to inspect, diagnose, repair, or replace the affected product.

Blinds Element may require an inspection before determining whether an issue qualifies for warranty coverage. Damage caused or materially worsened by unauthorized alteration, removal, repair, or reinstallation is not covered.

For an approved warranty claim, Blinds Element may, at its discretion, repair the affected product, replace the defective component or product, provide a reasonably comparable substitute, or correct the qualifying installation work.

Unless otherwise required by applicable law, warranty service is limited to the affected product, component, or installation area and does not require replacement of unaffected products.

If the original product, fabric, finish, color, or component has been discontinued or is no longer available, Blinds Element may use the closest reasonably available substitute. Exact color, dye-lot, texture, finish, or pattern matching cannot be guaranteed.

A repaired or replaced product remains covered only for the unexpired portion of the original warranty period and does not begin a new warranty period.

This limited warranty does not cover:

This limited warranty does not limit or exclude any consumer right or remedy that cannot lawfully be waived or limited under applicable law.

Production, delivery, service, and installation dates are estimates and are not guaranteed completion dates.

Lead times may change due to fabric or material availability, dye-lot availability, manufacturer production schedules, freight or shipping delays, weather, labor availability, site conditions, governmental actions, supply-chain interruptions, or other circumstances beyond the reasonable control of Blinds Element.

Blinds Element will make reasonable efforts to contact the Customer and schedule installation after the products are completed and available.

Installation dates are subject to installer availability, site readiness, product delivery, and access to the property. Customer-requested delays or appointment changes may require the installation to be rescheduled based on the next available appointment.

If the Customer delays installation for more than 30 days after being notified that the products are completed and available, reasonable storage, handling, transportation, or rescheduling charges may apply unless waived by Blinds Element in writing.

A Customer-caused delay does not constitute a delay or failure of performance by Blinds Element.

By signing or electronically accepting the Agreement, and/or by paying the required deposit after receiving these Terms, the Customer acknowledges that the Customer has reviewed, understood, and accepted:

The Agreement, including these Terms and any documents expressly incorporated into it, constitutes the complete agreement between the Customer and Blinds Element regarding the Project and supersedes prior oral or written discussions, representations, or understandings concerning the same subject matter.

Any amendment, exception, or modification must be confirmed in writing by an authorized representative of Blinds Element.

To the extent permitted by applicable law, electronic signatures, electronic acceptance, and electronically transmitted copies of the Agreement will have the same effect as original signatures and original documents.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in full force to the extent permitted by law.

A failure or delay by Blinds Element in enforcing a provision on one occasion does not waive the right to enforce that provision on a later occasion.